Reference

How 55hb Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet and session working — your contact details, account credentials, and payment method data like bKash or Nagad transaction references.

Account data protectedbKash, Nagad, Rocket payment data handled securelyNo data sold to third partiesYou can request your data anytimeBangladesh-focused privacy approach

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What Data We Collect and Why

55hb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you create your account — your name, mobile number, and email address. When you make a deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount so we can match it to your account wallet.

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We do not store your full mobile banking PIN or password; those stay entirely within your own payment app. Your device type, browser session, and IP address are logged automatically so we can protect your account from unauthorised access. If you contact support, the conversation is
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stored to help us resolve any follow-up issues. We also collect basic usage data — which sections you visit, how long your session lasts — to keep the platform working well on mobile. All of this data is used only to run your account, process your
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Rocket or Nagad transfers, and keep the service working reliably. We do not sell, rent, or trade your personal information to marketing companies. Data sharing is limited to payment processors and security partners who are contractually bound to handle your information with the same care we
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apply ourselves. Jurisdiction and eligibility apply — your rights under this policy depend on local law in Bangladesh and the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Retain Your Information

We apply encryption across account login, session data, and any payment record tied to your bKash, Nagad, or Rocket transactions. Here is a breakdown of the four key areas that cover your data from the moment you register to the point where you ask us to remove it.

Account Security Your login is protected by OTP verification sent to your registered mobile number. We do not allow session transfers between devices without re-authentication.

Cookie Use We use session cookies to keep you logged in across pages and preference cookies to remember your language and wallet selection. You can clear these via your browser settings.

Data Retention Account records are kept for as long as your account is active and for a period after closure, as required by applicable rules. Payment records including bKash and Nagad references follow the same retention window.

Your Rights and Requests You can ask us to access, correct, or delete your personal data. Requests are reviewed within a reasonable timeframe. Rights vary depending on your location and applicable local law in Bangladesh.

REACH US DIRECTLY

Contact Us About Your Privacy

If you have a question about how your data is used, want to correct information on your account, or need to request deletion of your records, our support team handles privacy requests alongside general account queries. Reach out through any of the channels below and mention that your request is privacy-related so it goes to the right team.

Live Chat Open the chat widget from any page on 55hb. Privacy requests are flagged and routed separately from standard account queries.

Email Support Send your data request or privacy concern by email. Include your registered mobile number so we can locate your account quickly.

Account Help Page Log in and go to Account Settings to update your contact details or payment method records linked to bKash, Nagad, or Rocket.

Common Questions About Your Privacy on 55hb

These are the questions we get asked most often about how your data works on this platform. If your question is not covered here, contact support directly and ask for the privacy team.

We store the transaction reference and amount tied to your deposit, not your full bKash or Nagad account credentials. Your PIN stays only in your payment app and never passes through our system.

Yes. Contact support via live chat or email, state that you want your data removed, and provide your registered mobile number. We process deletion requests subject to any retention obligations under applicable rules.

Only staff directly involved in running your account and our contracted payment and security partners can access your data. We do not share it with advertisers or unrelated third parties.

Your account is deactivated and most data is removed after the applicable retention period. Payment records linked to Rocket or Nagad transfers are held for the period required by our financial processing obligations.

Session cookies keep you logged in during your visit. Preference cookies remember your settings, including wallet preference. You can delete these at any time through your mobile browser or desktop browser settings.

This policy covers all accounts created through 55hb. Your specific rights and our obligations depend on your local law and the eligible region from which you access the platform, including Bangladesh.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Info55Hb Glossary

How 55hb Handles Your Personal Information

How We Protect and Retain Your Information

Contact Us About Your Privacy

Common Questions About Your Privacy on 55hb

01 Does 55hb store my bKash or Nagad account number?

02 Can I ask 55hb to delete my personal data?

03 Who else can see my account information?

04 What happens to my data if I close my account?

05 How do cookies on 55hb affect my privacy?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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